Frequently Asked Questions

Get in touch with your pick-up, drop-off, date, time, passengers and luggage. We’ll recommend the right vehicle, confirm a fixed price and send your booking confirmation and driver details.

We recommend booking at least 24 hours ahead, especially for 8-seaters and peak travel dates. Short-notice requests are welcome subject to availability.

Yes. Tell us every pick-up and drop-off point when booking and we’ll include them in the fixed price.

Share your flight number and we track it live, adjusting your pick-up time to the actual landing at no extra cost.

For meet & greet pickups your driver waits in the arrivals hall holding a name board. You’ll receive their name and phone number before you land.

Yes. Airport pickups include free waiting time after landing to clear passport control and collect your bags. Your quote confirms the exact allowance.

Our MPVs carry up to 6–7 passengers and our minibuses up to 8. Luggage capacity depends on the vehicle — see the Fleet page or tell us what you’re carrying.

Yes. Infant, child and booster seats are available on request. Please tell us the children’s ages when booking.

Golf bags, skis, pushchairs and folding wheelchairs are welcome. Let us know in advance so we can send the right vehicle.

Yes. Your quoted price is fixed and includes everything listed on your confirmation — no surge pricing.

We accept major debit and credit cards. Business customers can apply for an account with monthly invoicing.

Cancellations made more than 24 hours before pick-up are free of charge. See our Terms & Conditions for full details.